DocuSign® Selects Integra Telecom for Voice, Data, Cloud Connectivity

This month, The Global Standard for Digital Transaction Management™ DocuSign® selected northwest-based business phone and Internet service provider, Integra Telecom for its voice, data and cloud connectivity needs.

This is big news for Caisson customers of every size and industry. It means Integra continues to be a valid, large player in the business telecom marketplace. Many businesses don't realize this because Integra started as a small service provider delivering POTS lines and DSL. That was years ago, however. Since then, they acquired ELI (also years ago) and now have the high bandwidth infrastructure to support large, growing organizations regionally and around the world.

Integra is one of over 40 telecom service providers that we work with at Caisson. We've been a valued agent of Integra since our inception in 2005. We're proud to work with its management, engineering teams and provisioners to deliver connectivity and bandwidth to customers via Integra Voice Communications services, IP/MPLS VPN and Ethernet services. Contact us.

Here are more details about the DocuSign announcement as represented in a press release from Integra:

"Portland, Ore. – August 18, 2014 – Integra™, a provider of fiber-based, carrier-grade networking, communications and technology solutions, has implemented a reliable, high-performance voice and data network solution to support the rapid global adoption of DocuSign, Inc.’s (DocuSign’s) Digital Transaction Management (DTM) platform around the world. Integra worked closely with DocuSign, The Global Standard for Digital Transaction Management™, to design an integrated solution that relies on Integra Voice Communications services, IP/MPLS VPN and Ethernet services to deliver the connectivity and bandwidth DocuSign needs for its booming data-driven business.

DocuSign initially approached Integra for voice services capable of keeping pace with its needs after experiencing lost calls and missed opportunities. Integra acted quickly to bring new voice services online and worked with DocuSign’s network leadership to identify other areas where Integra’s broad range of services could support the company’s growth. This collaboration quickly produced a new IP/MPLS VPN network architecture, and Integra connected DocuSign offices in Seattle, San Francisco and Chicago through the integrated network. Integra also provided a 1 Gbps circuit to support DocuSign’s cloud infrastructure with dependable quality of service.

“Among the three biggest challenges of scaling out infrastructure, across a network or in the cloud, are manageability, reliability and cost,” said Josh Sordelet, Unified Communications Architect at DocuSign. “Integra stepped in with a solutions-oriented approach that helped us meet each of those challenges while keeping us completely connected to our customers and our expanding global presence. Integra’s hands-on collaboration and array of services helped us establish a future-proof architecture that can scale in any dimension as our business demands, and we’re very pleased with the results.”

The Integra network has delivered significant return on investment. DocuSign reports a 50 percent reduction in telephony costs while observing significant improvements in quality and reliability of voice services. The fully redundant network solution has dramatically increased network uptime, driving significant operating efficiencies; moreover, improved bandwidth and reliability for cloud applications has led to greater usage of cloud infrastructure, allowing for reduced capital expenditures.

“DocuSign needed an agile partner with the resources and expertise to execute quickly and effectively across the spectrum of voice, data and cloud services,” said Craig Pierce, Vice President of Sales, Integra. “Our close collaboration yielded a customized network that aligns precisely with DocuSign’s business requirements today and provides for fast and cost-efficient expansion as the company continues to grow. We’re proud to see DocuSign and its customers depend on Integra’s network solutions.”

About Integra
Integra™ provides facilities-based communications and network services to enterprises, small and mid-sized businesses, government agencies and carriers throughout the western United States, with nationwide and international connectivity delivered via a robust IP/MPLS network. Integra’s vast, privately owned network connects customers to 6,400 miles of long-haul fiber optic infrastructure and 3,000 miles of metro fiber across 35 cities in 11 states, and its Ethernet-over-copper infrastructure extends ubiquitous Ethernet access to more than 460,000 business locations. Customers trust Integra for secure, reliable, low-latency solutions to power high-bandwidth cloud services, data center connectivity and the applications that drive their success. Integra’s services are backed by hands-on support and strong service level agreements. For more information, visit

About Caisson

Caisson Technologies is a Seattle-based telecommunications consulting company. We sell the business phone and Internet services of over 40 telecom providers, including Integra Telecom. We're the better way to buy because we work with the service providers so you don't have to. We're here longterm, so you always know who to call. And we save you money, typically 20 - 30%. Plus, our consulting is free. Here's how.

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