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Maximizing Your Move to the Cloud

Telecom Tips

Definitely Know What's In Your SLA. Here's CenturyLink's.

When ordering Dedicated Internet Access (DIA) from any business phone and Internet provider it's important to familiarize yourself with the Service Level Agreement (SLA) backing the services you're considering.

Here is CenturyLink's Internet Port SLA, for those of you considering CenturyLink.

Specifically, here's what a SLA gives business customers:

  • Guaranteed uptime
  • Guaranteed speed
  • Guaranteed trouble resolution

No SLA from your provider? Then they give what's called a "best effort" agreement. No guarantees. That's why at Caisson, we strongly recommend services that come with SLAs.

If you would like to discuss SLA's or Dedicated Internet Access (DIA), please give me a call direct at (206) 420-0140 or contact us.

About Brian Wade

Brian Wade is founder and president of telecom brokerage, Caisson Technologies. He has worked in telecom for 15 years with experience as a customer care representative, service provisioner and sales representative. He launched Caisson in 2005. He writes about telecom products, promotions and industry trends on his blog.

About Caisson

Caisson Technologies is a northwest-based telecommunications consulting company. We sell the business phone and Internet services of over 40 telecom providers, including CenturyLink. We're the better way to buy because we work with the service providers so you don't have to. We're here longterm, so you always know who to call. And we save you money, typically 20 - 30%. Plus, our consulting is free. Here's how.

We're easy to reach at (206) 420-0140.

Fiber service is likely available at your location already

I was reminded again this week just how available Enterprise Fiber is to businesses in the urban core. It's very available.

This is due in part to cellular service providers, who had to build Fiber to provider 4G service to customers months or years ago. Cellular towers have had to go from T1s to Fiber as their data needs have grown. To do this, they've contracted with telecom providers, like Integra Telecom and tw telecom to get that Fiber built ASAP. Business customers that need fast Internet can tap into this network and get Fiber service to their business locations.

I'm working with a number of organizations on Fiber solutions at the moment, including one where we are splicing into a cellular provider's existing Fiber build. That's what made me think to send this tip to you. 

Want to know if your business's new or existing location qualifies for Fiber service? I can answer that for you. Just give me a ring direct at (206) 420-0140. Or, to learn more about my company visit: Caisson Technologies.

To Cancel Service, Cancel Your Contract's Auto Renew

If you want to cancel your business phone or internet service, make sure you contact your telecom provider's customer care department early and often to notify them that you do not want your contract to auto renewed.  For documentation, get confirmation of that request in written or email format. Need help? Call us.

Confirm Your Contract Activation Date With Your Provider

When it comes to the term of your contract, telecom service providers go by service activation date, also known as contract execution date. They do not go by signature dates, contrary to what you might think. Always check with your provider's customer care department to get the contract start date that they have on record before considering changes to your business telecom products and services. Or call us. We'll help.

Scuttlebutt on XO’s 100Mb Wireless DIA

Heard on the street: XO's SLA on Spectrum Wireless is the same as wireline, since they own/manage the spectrum it rides on.

XO may be able to get closer to 2K if you're ready to commit to signing at that rate, but XO finance would need to be involved as well as building management for access rights.