Help Voice Play Nice on the Network

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UCaaS is the next step in the voice evolution, but voice is tricky. It is not just another app on the network. When users experience issues they are not as forgiving as when email is "slow." VXSuite analyzes all aspects of cloud communications, marrying the phone call records, video sessions, network traffic, etc. with their effects on the voice, in real-time. 

Let us help you correlate and unify disparate data sets, enabling you to handle issues regardless of where they may occur.

VXPulse offers: 

  • Universal reporting for any IP address, regardless of manufacturer 

  • Simulated calls across the network to test voice and video success 

  • Reports to determine average as well as high and low MOS scores 

  • Enable multiple teams to have real-time visibility 

Learn more about how VXSuite can help you understand your environment, optimize the network, and deliver great call-quality to your end-users.

Give us a call or shoot us a email . . . Contact Us

7 Things Your UCaaS Solution Needs 

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Unified Communications (UC) is here to stay -- as evidenced by a recent report from Frost & Sullivan, where almost two-thirds of companies report that UC is deployed within their organization. But it isn't perfect. Companies continue to struggle to align their IT strategies with their business goals, effectively handle security and privacy concerns, and manage a web of multi-vendor solutions.

Why You Should Consider a Cloud-Based Solution:

Unified Communications and Collaboration (UC&C) tools can help mitigate these challenges and support corporate goals for investment. But many businesses struggle to provide a complete suite of UC tools to all end users, across campuses and home offices, geographies and time zones. Enter UCaaS: Unified Communications as a Service.

Moving communications and collaboration applications to the cloud allows companies to see significant, measurable benefits across a range of areas. But, not all UCaaS solutions are alike.

If you're evaluating potential UCaaS providers, make sure to look for key criteria:

  1. Secure, reliable performance. With more than 50 percent of employees routinely working remotely, and with companies competing on a global stage, make sure your cloud-based solution can deliver on its SLAs.

  2. Cap-ex savings and cost consistency. If you want to reduce up-front investment and move to an Op-Ex model, make sure your chosen provider offers a subscription model in which prices are consistent.

  3. Advanced features. Businesses look to cloud-based UC services to deliver cutting-edge capabilities as soon as managers and end-users want them. Make sure you'll be able to turn on advanced functionality as needed, without incurring unexpected costs or needing a contract renewal.

  4. Quick deployment. To stay competitive, you need to move on a dime. Make sure your chosen cloud-based solutions can be up and running in hours; that users will always be on the latest version of the software; and that it is easy to configure for new users and use cases.

  5. Scalability and flexibility. Cloud-based UC services let companies add and remove new employees as needed. This supports fluctuations in staffing needs and helps growing companies quickly catch up to larger competitors. Make sure your solution provider can offer the kind of flexibility and scalability your business needs today in any location, and on any network or device.

  6. Support for multiple locations and remote workers. Few businesses can afford to have IT staff at all their corporate offices, and none can personally support home-office and traveling workers. Look for a cloud solution that can be deployed and managed from anywhere.

  7. End-to-end solution set. A single provider makes management a breeze and ensures consistency across applications and platforms. One of the biggest challenges IT managers face is handling the myriad tools in place at their organizations-some of which are brought in by employees themselves, without input from IT. By deploying a single solution with end-to-end capabilities, companies can give their employees everything they need to get work done-all while streamlining contracts, billing, support and management.

UCaaS delivers numerous benefits to businesses as they fight to stay competitive in an increasingly global, collaborative, and always-on world. Make sure your chosen solution can deliver leading-edge capabilities without the need for up-front investment, is easy to deploy to all employees, offers access to advanced features, helps maintain security and compliance, and delivers 24/7 management and support everywhere you need it.

To find out how your business could profit by deploying a UCaaS solution please give us a shout today.

Colo Bundle Promo from Cyxtera

According to a recent 451 Research report, respondents are running 44% of their workloads on traditional on-premises equipment today and that number is expected to drop to just 16% in two years.

We can helping you with a reliable off-prem solution.

Take advantage of Cyxtera’s limited time Colo & Connect Bundle including a data center cabinet, power and connectivity starting at just $300/mo or Internet as low as $890/mo.

This special turn-key solution offer is ideal for businesses looking for a secure off-prem solution for their workloads or existing data center customers looking to expand their data center footprint.

Reach out today to learn more about this limited time special promotion.

TruHome Goes All-In on Cloud Telephony with Bigleaf SD-WAN as the Foundation

When TruHome wanted to move their 200+ call center reps to a cloud-based telephony solution, their VP of IT knew they needed a new kind of internet connectivity. One that could provide their call center with the reliable uptime and call quality they needed without impacting the company's existing security and network policies. They knew SD-WAN was the answer, but they weren't sure which SD-WAN solution was right for them.

Read the full case study to learn how TruHome sorted through the SD-WAN confusion to find the right solution and why they chose Bigleaf Networks as the foundation for their future in the cloud.

Create a Data Recovery Plan

Create a data recovery plan and secure your network It's unrealistic to think that you can completely avoid cyber-attacks and data breaches, so it's vital to have a proper data recovery plan in place. You can also tighten your defenses significantly by ensuring all of your network devices are properly configured, and by putting some thought into all of your potential network borders.

Data Recovery Capability Do you have a proper backup plan in place? Have you ever tested it to see that it works? Disaster recovery is absolutely vital, but an alarming number of companies do not have an adequate system in place. A survey of 400 IT executives by IDG Research revealed that 40% rate their organizations' ability to recover their operations in the event of disaster or disruption as "fair or poor." Three out of four companies fail from a disaster recovery standpoint, according to the Disaster Recovery Preparedness Benchmark.
A successful malware attack can lead to altered data on all compromised machines and the full effects are often very difficult to determine. The option to roll back to a backup that predates the infection is vital. Backed up data must be encrypted and physically protected. It's also important that a test team routinely checks a random sampling of system backups by restoring them and verifying data integrity.
Contact us today to learn about creating a DR plan tailored to your business.

The Advantages of Using a Telecom Broker

As a telecom consultant we are often asked, "What is the difference between using you and a direct telecom rep?" If you have ever wondered, we hope this provides some insight: 

  • A telecom broker/consultant has years of experience in telecom. They also understand the processes and products of not just one carrier but many. You will get a professional who can understand your business and needs and partner you with the best carriers to help reach your goals. 

  • A typical telecommunications company will have over 50 percent sales turnover each year. This results in hiring individuals quickly with much less experience. These candidates do not have the perspective or experience of a consultant who has worked with many carriers. 

  • Telecom brokers are paid a small residual by the carrier. This means they are invested in the long term happiness and satisfaction of their clients. A direct rep is paid upfront and moves on, with no reason to stay engaged or be concerned in regard to the customer's satisfaction. 

  • Telecom brokers are a neutral party, they can provide completely unbiased advice and perspective 

  • With a broker you will get you the best pricing available and will be there for the long term to support your account. 

If you have any questions or concerns regarding your services, please give us a call. I would love to help you out!

Caisson can help businesses tackle cyber security concerns by leveraging AlienVault®, an AT&T company

Security is top of mind for any business, large or small. Caisson can now help customers address these concerns with AlienVault® cyber security solutions.

Helping protect clients’ IT infrastructure against today’s emerging threats is more important than ever. AlienVault® Unified Security Management® (USM) platform is now available in the AT&T Alliance Channel, in collaboration with AlienVault. AlienVault® combines threat detection, incident response, and compliance in one product.

AlienVault® is an exciting addition to the AT&T Cybersecurity portfolio, which includes:
• Threat Management Solutions w/ 24/7 monitoring
• Firewall Security Solutions- premise & network
• DDoS Defense
• Mobile Security
• Netbond- highly secure connection to cloud solutions
• Security Incident & Event Management Solutions
• Web Security Solutions
• Email Security
• Vulnerability Scanning
• Cybersecurity Consulting
• IoT Security
• Security Education for employees

If your business needs help tackling cyber security give us a shout today, we can help.

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VOIP Quality Monitoring 101

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Proactively monitoring every VoIP call allows the telecom manager to solve customer call service problems with more efficiency and improve high-end service selling capabilities. Using a vendor-neutral third-party voice quality monitoring tool provides insight into where issues are occurring

Voice Quality Culprits 

A quality issue for a given endpoint could be a PC issue, a data network issue, a voice routing issue, a Windows server oriented problem, or an IP phone system configuration issue. Finger-pointing, both internally and among vendors involved, can often happen when it comes to tracking down problems with a Unified Communications (UC) system. 

Often it is difficult to determine the cause when users experience voice issues. Issues could be the result of: 

  • Hardware device failure 

  • Cable connection problems 

  • T1 Circuit issues 

  • Voice traffic traveling over the public internet 

  • Bandwidth limits exceeded 

  • Carrier related errors 

The best way to determine what is causing the issue is to use a vendor-neutral voice quality monitoring tool. The tool can pinpoint where the problems are occurring and can offer steps to remedy the issue.  

If you are business is having voice quality problems with your VoIP please give us a shout and we can help diagnose the problem and fix it.