How can the Cloud help you optimize your organization?

Cloud computing is a critical part of today's IT operations. Although cloud computing has ceded the spotlight to emerging trends such as artificial intelligence or Internet of Things, it has become a foundational piece for modern IT architecture.

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Nearly half of all companies claim that 31%-60% of their IT systems are cloud-based, and many firms are exploring optimization and orchestration to get the most out of the new models.

Contact us to learn how moving to the cloud can save your company time and money.

Get Control of Your Mobile Strategy

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According to Enterprise Mobility, 91% of enterprise IT decision makers say their companies support BYOD programs. The phone number a customer uses to call your business is important. There's a relationship attached to it, if that phone number is an employee's personal line, then you give up some control over the customer relationship.

Interested in solving this problem? Ask yourself these seven questions to see if you need help with your mobile strategy.

  1. How do you enable workforce mobility?

  2. Do you have a formal BYOD strategy in place?

  3. What financial pressures does your mobility strategy create?

  4. Do your employees conduct business using their personal phones?

  5. What happens when those employees leave the company?

  6. How do you comply with regulatory requirements like recording?

  7. How do you see your infrastructure evolving?

We have vendors who can help solve this problem. You can get a company-owned number for official business voice and text added to employees' personal smartphones. Employees can now manage their business and personal communications on their preferred device. Contact us today to see how we can help.

From TEM to Managed IoT -The Future of Managing Endpoints

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Telecom Expense Management continues to morph. It was changed dramatically when mobile devices entered the workplace as the workers demanded BYOD so they could be connected with the workplace. Today, things - not just people - machines, autos, equipment are now connected and mobile. This creates new challenges to keep track of these assets and their communications. This means a whole approach: Managed IoT, to the internet of your things can be easily inventoried and managed.

IoT creates new endpoints - people, assets, or equipment.

An accurate, up-to-the-minute asset inventory is at the core. The focus is asset intelligence - how each asset is being utilized. We can incorporate information from the identifiers as well as capture unstructured data about assets - such as contract terms or maintenance records. We provide reporting based on user permissions and needs - day to day users, analysts, and management.

This is an exciting new evolution and has many use cases in healthcare, supply chain, manufacturing, cold chain, and more.

Reach out and see how we can help in managing The Internet of Your Things.

What is your Security Posture?

You've watched the news reports of businesses being hacked and sensitive information being compromised. You know you don't want to be in that position, but what do you do? To understand your business's security posture, you must start with these questions:

  1. What is your biggest security concern and is your security spend and expertise properly allocated to address that risk?

  2. Do you have a clear picture of your overall security posture and of how it relates to industry best practices?

  3. Do you currently conduct security assessments, such as penetration tests on a bi-annual basis?

  4. How realistic is your plan to address the security gaps that you might have today?

  5. Do you have an established process to address computer security breaches?

  6. How confident are you of your ability to demonstrate compliance?

  7. Given the skills gap that exists in security, do you view the ability to recruit and retain talent and expertise as a top priority?

To learn how we can help you address these concerns, reach out today. We can help you evaluate your business priorities, business risk, and identify your most valuable assets.

Would you like your Internet with or without malware?

Enterprise Traffic Protector (ETP) is now available to bundle with AT&T or third-party internet circuits.

This simple cyber-security tool provides customers a secure internet gateway, offers circuit-based pricing and installs in under two hours. ETP and the entire Akamai (ACDN) portfolio is available for today from Caisson Technologies.

Enterprise Traffic Protector (ETP) can be enabled in minutes and will immediately block threats, such as malware, ransomware, phishing and data exfiltration. Customers can also leverage ETP to ensure their employees, guests, or third parties aren’t misusing the Internet inappropriately. ETP is a perfect add-on to all renewals, upgrades and new circuits. Please reach out to us directly if you would like to order ETP or would like to learn more.

ETP is complementary to existing security solutions:

  • No equipment to install, cloud-based model

  • 24x7 support

  • SLA for 100% DNS availability

ETP is an exciting addition to the AT&T Content Delivery Network portfolio, which includes:

  • Industry Leading Cloud-Based DDoS Defense

  • Industry Leading Cloud-Based Web Application Firewall

  • Industry Leading Automation & Bot Management

  • Fully Managed Security & DDoS Mitigation Protecting All Ports & Protocols

  • Next-Generation Secure Remote Access

  • Web & Mobile App Performance Improvement Products

  • Industry Leading Media and Streaming Delivery Products

  • And much more…

Again, if your business is looking to improve it’s cyber-security stance to meet today’s risks please give us a shout. We are happy to provide you with a free initial security consultation.

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Webinars vs. Web Conferencing, Which Is Right for You?

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Work on a global scale? Say yesterday you met with customers in New York, Los Angeles, Paris, Tokyo and Dubai - and you didn't even have to leave your office! And it's all thanks to technology.

Online communication tools make it easy to work across continents and time zones, but not all digital solutions are created equally. Is your company using webinars and web conferencing platforms to their fullest potential? Let's take a look at the difference between the two.

Defining Webinars and Web Conferencing

A webinar is a live online event, where viewers access it in real time. Webinars are usually informative presentations like lectures, seminars, workshops or demonstrations. Interactive features allow for features like shared screens, Q&As and topic discussions.

Web conferencing software is used for (and is more effective at) conducting online meetings, trainings, private video chats and sharing content. 

How to Tell the Difference

The most significant difference between webinars and web conferences? Scale. Webinar platforms are best suited for large group meetings and events with robust audiences. On the other hand, web conferencing is designed for intimate meetings. It can be far more interactive, allowing for seamless two-way conversation and collaboration.

Webinar tools are often the best way to deliver targeted, relevant content promoting products and services to prospects or customers. Alternatively, web conferencing is better suited for 1 to 1 interactions like personal demos or sales proposals with a single client.

When to Use Which One

If you're planning a one-to-many live event, you'll want to host a webinar. If you're hosting a one-to-one or small group meeting, opt for web conferencing. But what's most helpful is to find a software solution that offers both live event and small meeting capabilities, which will make your life easier if you have a use for both types of web events.

Request a demonstration to see how our webinar and web conferencing solutions can help you take advantage of the right tools. 

Hosted Contact Center - Demystified!

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You've heard all the buzz words - IVR, ACD, CRM - and more. But how do you know what to look for in a hosted contact center solution? We understand the alphabet soup can be overwhelming. Let us help make sense of narrowing down the process. Here are the top five things to look for: 

  1. Service Reliability & Uptime - No other metric is as important as reliability. If your contact center is down for even a minute, you're losing lots of money every minute. Your contact center service provider of choice should have at least 99.99 percent reliability. Unlike on-premise solutions, contact center solutions are geographically redundant to improve dependability.  

  2. Ease of Use, Admin Portal Access, Dashboard Simplicity - The best features in the world are useless if the agent ends up writing everything down on a piece of scrap paper. Make sure the complex features of your potential contact center software are still easy enough to learn and use.  

  3. Provides a 360 Degree View of Your Customer - Your contact center solutions need to pull information about a customer from several sources and put that information in front of the agent, so the agent can better serve the customer. Knowing the customer's past actions and present concerns will help predict their future needs.  

  4. Customer Self Service Features and Automated Tasks - Let your agent do the important stuff, but the boring tasks can be done for you. A good contact center Solution will make the most of your agent's time.  

  5. Security Measures - In today's age of identity theft and leaked emails, you need the proper amount of encryption to keep your data safe. In addition, all financial and medical communications/data are tightly regulated. Be sure that your customers will feel safe giving private information to your agents.  

Want more help with the alphabet soup? Call us today 

Help Voice Play Nice on the Network

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UCaaS is the next step in the voice evolution, but voice is tricky. It is not just another app on the network. When users experience issues they are not as forgiving as when email is "slow." VXSuite analyzes all aspects of cloud communications, marrying the phone call records, video sessions, network traffic, etc. with their effects on the voice, in real-time. 

Let us help you correlate and unify disparate data sets, enabling you to handle issues regardless of where they may occur.

VXPulse offers: 

  • Universal reporting for any IP address, regardless of manufacturer 

  • Simulated calls across the network to test voice and video success 

  • Reports to determine average as well as high and low MOS scores 

  • Enable multiple teams to have real-time visibility 

Learn more about how VXSuite can help you understand your environment, optimize the network, and deliver great call-quality to your end-users.

Give us a call or shoot us a email . . . Contact Us

7 Things Your UCaaS Solution Needs 

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Unified Communications (UC) is here to stay -- as evidenced by a recent report from Frost & Sullivan, where almost two-thirds of companies report that UC is deployed within their organization. But it isn't perfect. Companies continue to struggle to align their IT strategies with their business goals, effectively handle security and privacy concerns, and manage a web of multi-vendor solutions.

Why You Should Consider a Cloud-Based Solution:

Unified Communications and Collaboration (UC&C) tools can help mitigate these challenges and support corporate goals for investment. But many businesses struggle to provide a complete suite of UC tools to all end users, across campuses and home offices, geographies and time zones. Enter UCaaS: Unified Communications as a Service.

Moving communications and collaboration applications to the cloud allows companies to see significant, measurable benefits across a range of areas. But, not all UCaaS solutions are alike.

If you're evaluating potential UCaaS providers, make sure to look for key criteria:

  1. Secure, reliable performance. With more than 50 percent of employees routinely working remotely, and with companies competing on a global stage, make sure your cloud-based solution can deliver on its SLAs.

  2. Cap-ex savings and cost consistency. If you want to reduce up-front investment and move to an Op-Ex model, make sure your chosen provider offers a subscription model in which prices are consistent.

  3. Advanced features. Businesses look to cloud-based UC services to deliver cutting-edge capabilities as soon as managers and end-users want them. Make sure you'll be able to turn on advanced functionality as needed, without incurring unexpected costs or needing a contract renewal.

  4. Quick deployment. To stay competitive, you need to move on a dime. Make sure your chosen cloud-based solutions can be up and running in hours; that users will always be on the latest version of the software; and that it is easy to configure for new users and use cases.

  5. Scalability and flexibility. Cloud-based UC services let companies add and remove new employees as needed. This supports fluctuations in staffing needs and helps growing companies quickly catch up to larger competitors. Make sure your solution provider can offer the kind of flexibility and scalability your business needs today in any location, and on any network or device.

  6. Support for multiple locations and remote workers. Few businesses can afford to have IT staff at all their corporate offices, and none can personally support home-office and traveling workers. Look for a cloud solution that can be deployed and managed from anywhere.

  7. End-to-end solution set. A single provider makes management a breeze and ensures consistency across applications and platforms. One of the biggest challenges IT managers face is handling the myriad tools in place at their organizations-some of which are brought in by employees themselves, without input from IT. By deploying a single solution with end-to-end capabilities, companies can give their employees everything they need to get work done-all while streamlining contracts, billing, support and management.

UCaaS delivers numerous benefits to businesses as they fight to stay competitive in an increasingly global, collaborative, and always-on world. Make sure your chosen solution can deliver leading-edge capabilities without the need for up-front investment, is easy to deploy to all employees, offers access to advanced features, helps maintain security and compliance, and delivers 24/7 management and support everywhere you need it.

To find out how your business could profit by deploying a UCaaS solution please give us a shout today.