The Advantages of Using a Telecom Broker

As a telecom consultant we are often asked, "What is the difference between using you and a direct telecom rep?" If you have ever wondered, we hope this provides some insight: 

  • A telecom broker/consultant has years of experience in telecom. They also understand the processes and products of not just one carrier but many. You will get a professional who can understand your business and needs and partner you with the best carriers to help reach your goals. 

  • A typical telecommunications company will have over 50 percent sales turnover each year. This results in hiring individuals quickly with much less experience. These candidates do not have the perspective or experience of a consultant who has worked with many carriers. 

  • Telecom brokers are paid a small residual by the carrier. This means they are invested in the long term happiness and satisfaction of their clients. A direct rep is paid upfront and moves on, with no reason to stay engaged or be concerned in regard to the customer's satisfaction. 

  • Telecom brokers are a neutral party, they can provide completely unbiased advice and perspective 

  • With a broker you will get you the best pricing available and will be there for the long term to support your account. 

If you have any questions or concerns regarding your services, please give us a call. I would love to help you out!

2014 Telecom Expo Reveals Smart Trends But Highly Biased Council

This week, I attended the 2014 Integra Telecom Tech Expo. Keynote was Mitel Vice President of Sales Engineering, Joshua Haslett talking about the new role of CIOs as the "front-edge source of product innovation and customer engagement for businesses." Speakers from Metaswitch, Polycom, ADTRAN and Ciena addressed topics, including networking for the hybrid cloud, network virtualization as it relates to Wi-Fi deployment, and security with hosted exchange. Happy to go into detail about any of these topics. If you're interested give me a call or leave a comment. But here's what you really need to know about the latest trends in business telecom:

Information that comes from telecom carrier representatives is highly biased.

At the expo, if you listened to the cloud services representatives you might think the whole world is moving to the cloud and that you're crazy not to move to the cloud yourself.

Integra Telecom’s Broadband Bundle Service Today

As of today, Integra Telecom's Broadband Bundle includes:

  • Business Lines (1 to 6 lines)
  • 1 Premium Voicemail Box (per line)
  • Calling Feature Package (per line)
  • Unlimited Nationwide Outbound Long Distance
  • 60 Minutes of Audio Conferencing with $.14 per participant per minute overage (per account)
  • Internet Service (Up to 20 Mbps download/Up to 2 Mbps upload)
  • ISP Package with 100 1-GB email boxes, web hosting, single domain name hosting (per account)
  • 10-GB Online Data Storage (per account)

Caisson is the better way to buy and manage this service. Contact us today to learn more.

XO’s New Year IP FLEX and E0C Promo Pricing, 2013

XO 2012 IP Flex & EOC Pricing

    • XO can offer 1st month free for these services until 03/31/2012
      • IP Flex, SIP, MPLS, Ethernet, Cloud Back up – 36 month term required
      • PRICING
        • XO has made many pricing improvements for 2012 – this grid will show where our rates are for IP Flex and ISDN PRI. Feel free to quote these rates but make certain that the address qualifies for green zones or meets the yellow zone minimum. If you are unsure how to complete these steps, email or call me with the opportunity details – I will be happy to help.
        • includes 16 voice trunks

It's time to replace your phone system. Here's how.

If it was Y2K when you last bought your business phone system then it's time for a new one. Two reasons why:

1. The average life of a phone system is 8 – 12 years. After that, the equipment becomes fail-prone.

2. Innovation and demand have made old phone systems antiquated and new phone systems cheap.

A lot of businesses are in the market for phone systems right now. At the turn of the century, there was a tech bubble. Businesses across the country were growing fast and their IT budgets were amble. Plus, everyone was worried about Y2K. I know I was. As a result, thousands of businesses updated their phone and data equipment. Now, 11 years later, all of those systems are being replaced.

More reasons to buy your new phone system today:

Performance features come standard

If you bought a system 11 years ago, you’ll pay the same or less today. But what you’ll get is more powerful and has way more features. Take voicemail for example. No longer just a box on a computer tower with spinning disks, voicemail empowers unified communications through features, like voicemail-to-email and visual voicemail. Features like find-me-follow-me, remote worker support and application to software tie-ins allow you to get rid of all those phone numbers, and make is easier for your customers to call.

You can rent a phone system now

The market allows you to rent a phone system as a service now. It’s called hosted or managed PBX. More and more carriers deliver it. They do all the maintenance. You avoid buying a system that will become outdated. Plus, you consolidate services so that same company that delivers your phone service also manages your phone system. In this way, you eliminated the frustrating finger pointing that can go on between service carriers and phone vendors when problems arise.

I’m here to help you

For small and mid-size business, internal telecom departments dissolved when the tech bubble burst. That means business owners, office managers and IT managers carry the load. Let me do that for you. In this way, you get time to complete more important tasks.

At Caisson, we deliver phone systems and managed PBX services, including VoIP phone systems, SIP trunking and SIP phone systems, and Mitel, Avaya, Cisco and NEC products.

For more information, give us a call at (206) 420-0140.