Would you like your Internet with or without malware?

Enterprise Traffic Protector (ETP) is now available to bundle with AT&T or third-party internet circuits.

This simple cyber-security tool provides customers a secure internet gateway, offers circuit-based pricing and installs in under two hours. ETP and the entire Akamai (ACDN) portfolio is available for today from Caisson Technologies.

Enterprise Traffic Protector (ETP) can be enabled in minutes and will immediately block threats, such as malware, ransomware, phishing and data exfiltration. Customers can also leverage ETP to ensure their employees, guests, or third parties aren’t misusing the Internet inappropriately. ETP is a perfect add-on to all renewals, upgrades and new circuits. Please reach out to us directly if you would like to order ETP or would like to learn more.

ETP is complementary to existing security solutions:

  • No equipment to install, cloud-based model

  • 24x7 support

  • SLA for 100% DNS availability

ETP is an exciting addition to the AT&T Content Delivery Network portfolio, which includes:

  • Industry Leading Cloud-Based DDoS Defense

  • Industry Leading Cloud-Based Web Application Firewall

  • Industry Leading Automation & Bot Management

  • Fully Managed Security & DDoS Mitigation Protecting All Ports & Protocols

  • Next-Generation Secure Remote Access

  • Web & Mobile App Performance Improvement Products

  • Industry Leading Media and Streaming Delivery Products

  • And much more…

Again, if your business is looking to improve it’s cyber-security stance to meet today’s risks please give us a shout. We are happy to provide you with a free initial security consultation.

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Webinars vs. Web Conferencing, Which Is Right for You?

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Work on a global scale? Say yesterday you met with customers in New York, Los Angeles, Paris, Tokyo and Dubai - and you didn't even have to leave your office! And it's all thanks to technology.

Online communication tools make it easy to work across continents and time zones, but not all digital solutions are created equally. Is your company using webinars and web conferencing platforms to their fullest potential? Let's take a look at the difference between the two.

Defining Webinars and Web Conferencing

A webinar is a live online event, where viewers access it in real time. Webinars are usually informative presentations like lectures, seminars, workshops or demonstrations. Interactive features allow for features like shared screens, Q&As and topic discussions.

Web conferencing software is used for (and is more effective at) conducting online meetings, trainings, private video chats and sharing content. 

How to Tell the Difference

The most significant difference between webinars and web conferences? Scale. Webinar platforms are best suited for large group meetings and events with robust audiences. On the other hand, web conferencing is designed for intimate meetings. It can be far more interactive, allowing for seamless two-way conversation and collaboration.

Webinar tools are often the best way to deliver targeted, relevant content promoting products and services to prospects or customers. Alternatively, web conferencing is better suited for 1 to 1 interactions like personal demos or sales proposals with a single client.

When to Use Which One

If you're planning a one-to-many live event, you'll want to host a webinar. If you're hosting a one-to-one or small group meeting, opt for web conferencing. But what's most helpful is to find a software solution that offers both live event and small meeting capabilities, which will make your life easier if you have a use for both types of web events.

Request a demonstration to see how our webinar and web conferencing solutions can help you take advantage of the right tools. 

Hosted Contact Center - Demystified!

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You've heard all the buzz words - IVR, ACD, CRM - and more. But how do you know what to look for in a hosted contact center solution? We understand the alphabet soup can be overwhelming. Let us help make sense of narrowing down the process. Here are the top five things to look for: 

  1. Service Reliability & Uptime - No other metric is as important as reliability. If your contact center is down for even a minute, you're losing lots of money every minute. Your contact center service provider of choice should have at least 99.99 percent reliability. Unlike on-premise solutions, contact center solutions are geographically redundant to improve dependability.  

  2. Ease of Use, Admin Portal Access, Dashboard Simplicity - The best features in the world are useless if the agent ends up writing everything down on a piece of scrap paper. Make sure the complex features of your potential contact center software are still easy enough to learn and use.  

  3. Provides a 360 Degree View of Your Customer - Your contact center solutions need to pull information about a customer from several sources and put that information in front of the agent, so the agent can better serve the customer. Knowing the customer's past actions and present concerns will help predict their future needs.  

  4. Customer Self Service Features and Automated Tasks - Let your agent do the important stuff, but the boring tasks can be done for you. A good contact center Solution will make the most of your agent's time.  

  5. Security Measures - In today's age of identity theft and leaked emails, you need the proper amount of encryption to keep your data safe. In addition, all financial and medical communications/data are tightly regulated. Be sure that your customers will feel safe giving private information to your agents.  

Want more help with the alphabet soup? Call us today 

Help Voice Play Nice on the Network

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UCaaS is the next step in the voice evolution, but voice is tricky. It is not just another app on the network. When users experience issues they are not as forgiving as when email is "slow." VXSuite analyzes all aspects of cloud communications, marrying the phone call records, video sessions, network traffic, etc. with their effects on the voice, in real-time. 

Let us help you correlate and unify disparate data sets, enabling you to handle issues regardless of where they may occur.

VXPulse offers: 

  • Universal reporting for any IP address, regardless of manufacturer 

  • Simulated calls across the network to test voice and video success 

  • Reports to determine average as well as high and low MOS scores 

  • Enable multiple teams to have real-time visibility 

Learn more about how VXSuite can help you understand your environment, optimize the network, and deliver great call-quality to your end-users.

Give us a call or shoot us a email . . . Contact Us

7 Things Your UCaaS Solution Needs 

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Unified Communications (UC) is here to stay -- as evidenced by a recent report from Frost & Sullivan, where almost two-thirds of companies report that UC is deployed within their organization. But it isn't perfect. Companies continue to struggle to align their IT strategies with their business goals, effectively handle security and privacy concerns, and manage a web of multi-vendor solutions.

Why You Should Consider a Cloud-Based Solution:

Unified Communications and Collaboration (UC&C) tools can help mitigate these challenges and support corporate goals for investment. But many businesses struggle to provide a complete suite of UC tools to all end users, across campuses and home offices, geographies and time zones. Enter UCaaS: Unified Communications as a Service.

Moving communications and collaboration applications to the cloud allows companies to see significant, measurable benefits across a range of areas. But, not all UCaaS solutions are alike.

If you're evaluating potential UCaaS providers, make sure to look for key criteria:

  1. Secure, reliable performance. With more than 50 percent of employees routinely working remotely, and with companies competing on a global stage, make sure your cloud-based solution can deliver on its SLAs.

  2. Cap-ex savings and cost consistency. If you want to reduce up-front investment and move to an Op-Ex model, make sure your chosen provider offers a subscription model in which prices are consistent.

  3. Advanced features. Businesses look to cloud-based UC services to deliver cutting-edge capabilities as soon as managers and end-users want them. Make sure you'll be able to turn on advanced functionality as needed, without incurring unexpected costs or needing a contract renewal.

  4. Quick deployment. To stay competitive, you need to move on a dime. Make sure your chosen cloud-based solutions can be up and running in hours; that users will always be on the latest version of the software; and that it is easy to configure for new users and use cases.

  5. Scalability and flexibility. Cloud-based UC services let companies add and remove new employees as needed. This supports fluctuations in staffing needs and helps growing companies quickly catch up to larger competitors. Make sure your solution provider can offer the kind of flexibility and scalability your business needs today in any location, and on any network or device.

  6. Support for multiple locations and remote workers. Few businesses can afford to have IT staff at all their corporate offices, and none can personally support home-office and traveling workers. Look for a cloud solution that can be deployed and managed from anywhere.

  7. End-to-end solution set. A single provider makes management a breeze and ensures consistency across applications and platforms. One of the biggest challenges IT managers face is handling the myriad tools in place at their organizations-some of which are brought in by employees themselves, without input from IT. By deploying a single solution with end-to-end capabilities, companies can give their employees everything they need to get work done-all while streamlining contracts, billing, support and management.

UCaaS delivers numerous benefits to businesses as they fight to stay competitive in an increasingly global, collaborative, and always-on world. Make sure your chosen solution can deliver leading-edge capabilities without the need for up-front investment, is easy to deploy to all employees, offers access to advanced features, helps maintain security and compliance, and delivers 24/7 management and support everywhere you need it.

To find out how your business could profit by deploying a UCaaS solution please give us a shout today.

Colo Bundle Promo from Cyxtera

According to a recent 451 Research report, respondents are running 44% of their workloads on traditional on-premises equipment today and that number is expected to drop to just 16% in two years.

We can helping you with a reliable off-prem solution.

Take advantage of Cyxtera’s limited time Colo & Connect Bundle including a data center cabinet, power and connectivity starting at just $300/mo or Internet as low as $890/mo.

This special turn-key solution offer is ideal for businesses looking for a secure off-prem solution for their workloads or existing data center customers looking to expand their data center footprint.

Reach out today to learn more about this limited time special promotion.

TruHome Goes All-In on Cloud Telephony with Bigleaf SD-WAN as the Foundation

When TruHome wanted to move their 200+ call center reps to a cloud-based telephony solution, their VP of IT knew they needed a new kind of internet connectivity. One that could provide their call center with the reliable uptime and call quality they needed without impacting the company's existing security and network policies. They knew SD-WAN was the answer, but they weren't sure which SD-WAN solution was right for them.

Read the full case study to learn how TruHome sorted through the SD-WAN confusion to find the right solution and why they chose Bigleaf Networks as the foundation for their future in the cloud.

Create a Data Recovery Plan

Create a data recovery plan and secure your network It's unrealistic to think that you can completely avoid cyber-attacks and data breaches, so it's vital to have a proper data recovery plan in place. You can also tighten your defenses significantly by ensuring all of your network devices are properly configured, and by putting some thought into all of your potential network borders.

Data Recovery Capability Do you have a proper backup plan in place? Have you ever tested it to see that it works? Disaster recovery is absolutely vital, but an alarming number of companies do not have an adequate system in place. A survey of 400 IT executives by IDG Research revealed that 40% rate their organizations' ability to recover their operations in the event of disaster or disruption as "fair or poor." Three out of four companies fail from a disaster recovery standpoint, according to the Disaster Recovery Preparedness Benchmark.
A successful malware attack can lead to altered data on all compromised machines and the full effects are often very difficult to determine. The option to roll back to a backup that predates the infection is vital. Backed up data must be encrypted and physically protected. It's also important that a test team routinely checks a random sampling of system backups by restoring them and verifying data integrity.
Contact us today to learn about creating a DR plan tailored to your business.

The Advantages of Using a Telecom Broker

As a telecom consultant we are often asked, "What is the difference between using you and a direct telecom rep?" If you have ever wondered, we hope this provides some insight: 

  • A telecom broker/consultant has years of experience in telecom. They also understand the processes and products of not just one carrier but many. You will get a professional who can understand your business and needs and partner you with the best carriers to help reach your goals. 

  • A typical telecommunications company will have over 50 percent sales turnover each year. This results in hiring individuals quickly with much less experience. These candidates do not have the perspective or experience of a consultant who has worked with many carriers. 

  • Telecom brokers are paid a small residual by the carrier. This means they are invested in the long term happiness and satisfaction of their clients. A direct rep is paid upfront and moves on, with no reason to stay engaged or be concerned in regard to the customer's satisfaction. 

  • Telecom brokers are a neutral party, they can provide completely unbiased advice and perspective 

  • With a broker you will get you the best pricing available and will be there for the long term to support your account. 

If you have any questions or concerns regarding your services, please give us a call. I would love to help you out!