When ordering Dedicated Internet Access (DIA) from any business phone and Internet provider it's important to familiarize yourself with the Service Level Agreement (SLA) backing the services you're considering.
Here is CenturyLink's Internet Port SLA, for those of you considering CenturyLink.
Specifically, here's what a SLA gives business customers:
- Guaranteed uptime
- Guaranteed speed
- Guaranteed trouble resolution
No SLA from your provider? Then they give what's called a "best effort" agreement. No guarantees. That's why at Caisson, we strongly recommend services that come with SLAs.
About Brian Wade
Brian Wade is founder and president of telecom brokerage, Caisson Technologies. He has worked in telecom for 15 years with experience as a customer care representative, service provisioner and sales representative. He launched Caisson in 2005. He writes about telecom products, promotions and industry trends on his blog.
Caisson Technologies is a northwest-based telecommunications consulting company. We sell the business phone and Internet services of over 40 telecom providers, including CenturyLink. We're the better way to buy because we work with the service providers so you don't have to. We're here longterm, so you always know who to call. And we save you money, typically 20 - 30%. Plus, our consulting is free. Here's how.
We're easy to reach at (206) 420-0140.