CSR Audit

Crosschecked Your DIDs Lately? It's Time.

In my 14 years of telecom, I’ve never heard of a carrier flat out loosing a customer’s telecom number. Until last month.

One of my clients called to report that three of its 250 DIDs stopped working. I called the carrier to find out why. Turns out the carrier gave them to another customer by mistake.

I’m afraid this is a sign of the times. All of the consolidations, acquisitions and billing platform migrations occurring within the telecom carrier realm right now mean that mistakes are happening. Even with the best of carriers.

Mistake-Proof Your Business Telecom Services with these 3 Easy Steps.