Taphandles LLC needed to consolidate services at its branch locations, potentially incurring thousands in early termination penalty fees. It also needed more bandwidth at its headquarters in Seattle. Caisson turned these two projects into one by negotiating with the service provider for a win-win.
Business Ethernet services featured in this project:
- 100 Mbps EoF from Integra Telecom
For this project Caisson:
- Served as single point of contact for sale and installation of the EoF service upgrade at Seattle location.
- Managed the consolidation of services at client's branch locations.
- Successfully negotiated for thousands of dollars in early termination penalty fees to be waved.
Case Study:
Ultimately, Caisson got Integra Telecom to wave all early termination fees associated with disconnecting services at the client's branch locations because Integra would be upgrading the client's Ethernet over Fiber (EoF) service at its Seattle location.
For the Seattle upgrade, Caisson boosted the client's Integra service from 30 Mbps to 100 Mbps Ethernet over Fiber (EoF) to meet the client's bandwidth requirements.
It's important to recognize the value of Caisson's long-term relationship with the client and the service provider to success of this effort.
Having served as a consultant for Taphandles since 2001, Caisson new the client's current service configuration, as well as the terms of its service contracts. That means Taphandles knew just who to call the minute they decided to make these changes and Caisson had the immediate knowledge it needed to move quickly and with the client's total business IT solution in mind.
Also, Caisson has worked with Integra Telecom for more than 15 years. Integra is one of Caisson's 40+ preferred providers, along with CenturyLink and Comcast Business. Having worked as a customer service rep and service provisioner for Integra early in his career, Caisson founder Brian Wade knows how to shepherd his client's accounts through otherwise cutthroat terrain.
Caisson prides itself in being here for you long term. In this way, we're able to make powerful business IT solutions work for you without the B.S.
Replace your business T1 with Fiber Ethernet service.
Find out if your business location qualifies for T1 point-to-point replacements, like EPL and MPLS networks today. We'll help.
We're easy to reach at (206) 420-0140 or visit us at www.caissontechnologies.com.
Benefits of working with Caisson:
- We have access to the exact same pricing as direct sales representatives.
- This is possible through our authorized agency with more than 40 service providers nationwide. Learn more.
- You benefit when you receive the best pricing from multiple, competing providers from an independent broker you can trust. Who you'll talk to.
Read more case studies: Caisson delivers advanced network connectivity to worldwide marine manufacturer
About Caisson
We're a Seattle-based business telecommunications consulting company. We sell the business phone and Internet services of more than 40 telecom providers, including Integra Telecom, CenturyLink and Comcast Business. We're the better way to buy because we work with the service providers so you don't have to. We're here long-term, so you always know who to call. And we save you money, typically 20 - 30%. Plus, our consulting is free. Here's how.
Visit our website to learn more or call us today at (206) 420-0140.