Unified Communications and Collaboration Examples

Business

Many businesses find that UC&C can empower teams to cooperate more nimbly. By utilizing tools such as Instant Messaging, File Sharing, and Video Conferencing, collaboration becomes simple and seamless. This can lead to big wins in product development, operational efficiency, client and customer satisfaction, productivity, and the bottom line.

Education

Educators can implement UC&C to conduct live teaching sessions, allow professors to whiteboard and students to engage via audio or video conferencing, share documents in real time, and make available on demand.

Healthcare

Through UC&C, healthcare providers can turn a phone call into a web conference to share, view, and consult with other medical personnel and review patient information and data, and then respond quickly. Personnel can determine a doctor's availability with presence awareness and share and collaborate on patient information.

We have many examples of how our customers are using UC&C.

Contact us today to learn how we can help your business.

What is Unified Communications and Collaboration (UC&C)

Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration. UC&C integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, to interact together in a virtually seamless way.

Unified Communications and Collaboration benefits

In today's world, individuals within organizations find themselves working across vast geographies on a seemingly limitless number of devices that run a dizzying mix of platforms, software versions, and applications. Unified Communications and Collaboration wrangles these complex variables into a streamlined, easy-to-use interface that provides the following benefits: Productivity - Teams can close the distance between their various members and work together over the phone, mobile, desktop, laptop, and other devices in a unified environment.

Improve Flexibility and Responsiveness - Connect and communicate from virtually anywhere on nearly any device for better responsiveness and productivity. Reduce Costs - Allow businesses to shift from a capital intensive to an operational-based model through hosted or cloud-based services. The cost of travel and logistics may also be reduced. Improve Customer Satisfaction - Getting the right information to a customer at the right time is increasingly important. Make it easier and more seamless to get customers what they need when they need it.

Facilitate Collaboration - Your team can create and edit documents together, screen share, provide feedback quickly and seamlessly, and orchestrate all the tasks, people, and programs require to efficiently collaborate on projects.

Contact us today to help you determine which Unified Communications and Collaboration platform is right for you.

Covid 19 & Remote Worker Enablement

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As a business Leader, here is what you need to know.

Work at home declarations from the CDC and other government agencies may become the new normal. Not only could it become a temporary law, but it's also the best way to protect your employees from exposure to the novel virus. So how can you as a business owner prepare to transition your workforce into a work-at-home team that still performs at a high level? We've created a step-by-step process to help you prepare.

1. HIGH-SPEED INTERNET

   The first thing you need to do as a business owner is to survey your employees to see what kind of broadband they are using at home. To run business voice and video calls, they're going to need plenty of throughputs. A good standard that should provide enough horsepower is 50 Mb down, 5 Mb upload speed.

2. MOVE YOUR PHONE SYSTEM TO THE CLOUD

   Here are the key features of UCaaS that will enable your work-at-home employees by leveraging the benefits of unified communications in the Cloud: Video Conferencing, Mobile App Collaboration, and CRM Integration.

3. MOVE DESKTOP WORKSPACE TO THE CLOUD

   With Active Directory, you can ensure certain file-sharing rules within your own Local Area Network. Two promising technologies address these features and move them all to the Cloud while maintaining centralized control over access permissions. Workspace as a Service and Desktop as a Service

4. MOVE CONTACT CENTER TO THE CLOUD

   Does your business have a contact center or help desk in-office? Having a Cloud Contact Center solution allows your employees to support your clients while working from home.

5. IDENTIFY & PROVIDE NECESSARY DEVICES

   Don't let Coronavirus hold your company back; make sure that your employees have the technology they need: Mobile or softphone Desktop or laptop computer

6. REMOTE FILE SHARE

   When you send your workers home, they must be able to share, collaborate on, and store files in the Cloud. The most popular cloud file storage providers are: Microsoft Office 365, OneDrive, Google G-Suite, Google Drive, Dropbox, and Box.com

HOW FAST CAN YOU MAKE THE PIVOT? If you'd like assistance in putting a work-at-home technology plan in place, contact us, and we'll get you in touch with our trusted advisers.