Proactive monitoring

Metro E Proactive Monitoring from Comcast Business

A common question raised with Comcast Business Metro Ethernet products is whether or not they have “proactive monitoring.” In fact, Comcast provides proactive monitoring as a value-added service today. 

Comcast has a dedicated surveillance team in place that is staffed 24 x 7. They currently have a “eyes on glass” approach and monitor spectrum for any unreachable customer premise devices.