VOIP

Help Voice Play Nice on the Network

Play Nice on Network 03-19.jpg

UCaaS is the next step in the voice evolution, but voice is tricky. It is not just another app on the network. When users experience issues they are not as forgiving as when email is "slow." VXSuite analyzes all aspects of cloud communications, marrying the phone call records, video sessions, network traffic, etc. with their effects on the voice, in real-time. 

Let us help you correlate and unify disparate data sets, enabling you to handle issues regardless of where they may occur.

VXPulse offers: 

  • Universal reporting for any IP address, regardless of manufacturer 

  • Simulated calls across the network to test voice and video success 

  • Reports to determine average as well as high and low MOS scores 

  • Enable multiple teams to have real-time visibility 

Learn more about how VXSuite can help you understand your environment, optimize the network, and deliver great call-quality to your end-users.

Give us a call or shoot us a email . . . Contact Us

TruHome Goes All-In on Cloud Telephony with Bigleaf SD-WAN as the Foundation

When TruHome wanted to move their 200+ call center reps to a cloud-based telephony solution, their VP of IT knew they needed a new kind of internet connectivity. One that could provide their call center with the reliable uptime and call quality they needed without impacting the company's existing security and network policies. They knew SD-WAN was the answer, but they weren't sure which SD-WAN solution was right for them.

Read the full case study to learn how TruHome sorted through the SD-WAN confusion to find the right solution and why they chose Bigleaf Networks as the foundation for their future in the cloud.

VOIP Quality Monitoring 101

voice quality monitoring.png

Proactively monitoring every VoIP call allows the telecom manager to solve customer call service problems with more efficiency and improve high-end service selling capabilities. Using a vendor-neutral third-party voice quality monitoring tool provides insight into where issues are occurring

Voice Quality Culprits 

A quality issue for a given endpoint could be a PC issue, a data network issue, a voice routing issue, a Windows server oriented problem, or an IP phone system configuration issue. Finger-pointing, both internally and among vendors involved, can often happen when it comes to tracking down problems with a Unified Communications (UC) system. 

Often it is difficult to determine the cause when users experience voice issues. Issues could be the result of: 

  • Hardware device failure 

  • Cable connection problems 

  • T1 Circuit issues 

  • Voice traffic traveling over the public internet 

  • Bandwidth limits exceeded 

  • Carrier related errors 

The best way to determine what is causing the issue is to use a vendor-neutral voice quality monitoring tool. The tool can pinpoint where the problems are occurring and can offer steps to remedy the issue.  

If you are business is having voice quality problems with your VoIP please give us a shout and we can help diagnose the problem and fix it.