Business phone system

Caisson helps international travel company MIR Corporation source best phone system for current and future growth

Why we chose the NEC UNIVERGE SV9100 phone system (remote workers take note). Plus, know this insider tip when purchasing voice solutions to support your business phone system.

Within 24 hours of being contacted by MIR Corporation, I was meeting with the company to learn its unique requirements and evaluate its existing telecom solution, including its Comcast Business Internet and PRI Voice service. The 25-year old international travel company needed help deploying a phone system that provides remote worker capabilities and a solution for growth. I helped them efficiently select the best system to meet those requirements, including immediate and long-term demands.

Specifically, MIR had a remote worker who needed to be tied into the system right away.

Caisson Helps Affinity Home Care Services Deploy Latest in Hosted Voice

We've really been heads-down busy at Caisson of late, so it's nice to look up and see news coverage of the work we do to help our customers. Today, I'm excited to share coverage of our work to help Affinity Home Care Services select, install and manage a brand new hosted phone service from Comcast Business called Business VoiceEdge™. Caisson was one of the first independent telecom consultants in Washington State to be certified to sell this new business hosted voice service. 

The work we did with Affinity Home Care Services was featured in many media outlets, including The News Tribune in Tacoma, HeraldNet in Everett, The Olympian and The Bellingham Herald, as well as in publications in other Pacific Northwest states.

This case study is really helpful for any small to mid-size business in need of a new phone system, or that is experiencing call-quality, call flow and voicemail issues with an existing system. 

Here's what appeared in The News Tribune:

Caisson Technologies Helps Affinity Home Care Services Deploy the Latest in Business Hosted Voice

Seattle Washington (PRWEB) September 29, 2014 - Affinity Home Care Services, a Puget Sound-based provider of in-home care solutions for older adults, hired Seattle-based telecommunication consultancy, Caisson Technology to help it select and purchase a new business phone system this month. One of the first independent sales agencies in the northwest to sell Business VoiceEdge™ (BVE), a hosted voice service from Comcast, Caisson Technologies used its agency to get the service installation expedited and correctly managed on its client's behalf.

How to Select a Business Phone System: A Guide by Comcast Business

This is a quick and helpful graphic for anyone selecting a business phone system. It uses scenerios to help you identify which offering is right for your business.

For more information on business phone systems, check out my article, The Advantages and Disadvantages of On-Premise Phone Systems.

For this month's business phone and Internet promotions from providers, including Comcast Business, please visit our Current Promotions page.


The Advantages and Disadvantages of On-Premise Phone Systems


1. You own it

An on-premis (on-prem) system is yours. You own and manage it. You're not dependent on anyone else to get it to work, which of course means you are responsible for making it work. But if you don’t want to do that, you can hire out some parts of the maintenance to a vendor. Just be sure to pick one that is trained and certified on your specific system.

2. It's highly customizable and robust

Highly customizable, an on-prem system has a long shelf life--typically, 10 – 20 years if run in a proper environment (not to hot, not to dirty). Overall, on-prem systems offer every day performance and relatively easy maintenance.