Here's a question:

Would you build your network on a service that it is not backed by a SLA?

Last week, I blogged about the benefits of an SLA. Today, I confirmed that Comcast Business's 100 Mbps high-speed business Internet service does not provide one. Am I out of step, or are they?

A $40 billion company and the 3rd largest phone service provider in the nation, Comcast has already captured SMB market share. It has done this in part with business services that the company claims will replace T-1 lines. These services, although not guaranteed, are low-cost and super fast. Two out of three legs on a stool: Not bad.

However, I’m here to help small and mid-size businesses build their networks on solid footing. My customers choose traditional Telco services, like T-1 lines because of the SLA. And, Telcos have launched their own T-1 replacements. Namely ethernet services, like Ethernet Over Copper (EOC) and Metro-Ethernet (Metro-E). These services offer more bandwidth than a T-1 line for less money, and they are backed by an SLA. Additionally, you can layer on MPLS services, receive multiple PRIs and own the full suite of calling features on traditional BBLs.

In the interest of full disclosure, I do sell Comcast Business services. I recommend them as a supplemental solution or as a replacement for DSL. As a superior alternative to T-1 service? I’ve got my concerns. Do you? Please leave your thoughts in the comments section below.