Telecom SLA

Scuttlebutt on XO’s 100Mb Wireless DIA

Heard on the street: XO's SLA on Spectrum Wireless is the same as wireline, since they own/manage the spectrum it rides on.

XO may be able to get closer to 2K if you're ready to commit to signing at that rate, but XO finance would need to be involved as well as building management for access rights.

Will Comcast Business Internet Service Replace T-1 Lines?

Here's a question:

Would you build your network on a service that it is not backed by a SLA?

Last week, I blogged about the benefits of an SLA. Today, I confirmed that Comcast Business's 100 Mbps high-speed business Internet service does not provide one. Am I out of step, or are they?

A $40 billion company and the 3rd largest phone service provider in the nation, Comcast has already captured SMB market share. It has done this in part with business services that the company claims will replace T-1 lines. These services, although not guaranteed, are low-cost and super fast. Two out of three legs on a stool: Not bad.

However...

Does Comcast's 100 Mbps High-Speed Internet Service Come with a SLA?

In a recent TechFlashQ&A, Comcast Business Services President Bill Stemper touted the company's 100 mbps high-speed Internet service calling it “second to none.” In a press release, Comcast claims the service offers businesses “one of the fastest Internet speeds in the U.S.” These show-stopping assertions have garnered good press for the company.

My question is: Does the service come with an SLA?

SLA means Service Level Agreement. You get a SLA if you buy Dedicated Internet Access (DIA). Otherwise, the service provider gives you what is called a "best effort" agreement. No guarantees.

Specifically, here's what a SLA gives business customers:

  • Guaranteed uptime
  • Guaranteed speed
  • Guaranteed trouble resolution

I am going to find out if Comcast Business's 100 Mbps high-speed Internet service comes with a SLA in the coming days. I will let you know when I do.

 

Shared Internet Access vs Dedicated Internet Access (DIA)

Comcast Business sells a ton of bandwidth for a very low price. That is their market position. Their Business Cable service is not being sold on reliability or service. That is one of the main reasons my preferred partnership is with Integra Telecom. Being locally run in every market that they opperate provides them with an advantage when it comes to customer can and support for partners and customers.

Cable and DSL services are the least expensive and least reliable products on the bandwidth spectrum. By sharing the Internet Access over a large number of customers and by managing the up time on a "best effort basis" they can provide lots of bandwidth for not a lot of money. For business that don't have heavy implication costs associated with "Downtime" this is a great solution. But as soon as business needs require guaranteed service levels of 99.999%, two hour mean time of repair, controlled jitter and latency, and symmetrical bandwidth customers move into the Dedicated Internet Access (DIA) products. All DIA products are sold with Service Level Agreements (SLA's).