In my 14 years of telecom, I’ve never heard of a carrier flat out loosing a customer’s telecom number. Until last month.

One of my clients called to report that three of its 250 DIDs stopped working. I called the carrier to find out why. Turns out the carrier gave them to another customer by mistake.

I’m afraid this is a sign of the times. All of the consolidations, acquisitions and billing platform migrations occurring within the telecom carrier realm right now mean that mistakes are happening. Even with the best of carriers.

Mistake-Proof Your Business Telecom Services with these 3 Easy Steps.

Comcast has increased its flagship business Internet product by 50%, offering Internet speeds of up to 150 Mbps.

Want faster Internet? Need redundant circuits? The Deluxe 150 service has a rack rate price of $249.95. Caisson can help you deploy this today.

Caisson president Brian Wade becomes one of the 1st independent telecommunications consultants in Seattle to successfully complete Comcast's Business VoiceEdge™ training and certification program. That means we can now bring you Comcast Business VoiceEdge™ along with Comcast's Business Internet service.

Basically a VoIP PBX in the Cloud, Comcast Business VoiceEdge™ (BVE) service is a fully managed voice solution. Five to 500 employee, single or multiple location businesses can use this service to save time and money. Call us today and we'll help you deploy Comcast Business VoiceEdge™ service.

Northwest-based telecom carrier, Integra Telecom has lowered the prices of its popular Business Connect Bundle service.The 10Mb integrated EoC (ethernet over copper) used to be selling for $599 per month and included 4 to 8 voice channels. Now that 10 Mb EoC service sells for $449 with 10 voice channels. Integra Telecom's Broadband Bundle Service has been very popular with downtown Seattle small businesses.

Here are some more details regarding this new Integra Telecom EoC promotion:

Zayo’s 100G Wavelength technology now provides West Coast customers with increased capacity, improved latency and cost efficiencies across a corridor that includes a high concentration of media content and internet companies.

With data consumption on the rise, this expansion will accommodate bandwidth demand driven by cloud computing, mobile traffic, “big data” processing and video streaming with Ethernet-based service delivery to customer sites. Additionally, because 100G transport requires fewer hardware connections than multiple 10G platforms, Zayo’s service allows customers to build their networks more efficiently, and with fewer potential points of failure.

Caisson provides telecom consulting and telecom brokerage services to international, biotechnology company, LabConnect LLC. 

Headquartered in Seattle, LabConnect LLC had outgrown its SODO area location and was preparing to move to a bigger space in Pioneer Square. Caisson Technologies helped transfer and update the company's entire telecom solution, including its phone system.

Indirect Sales Agents are an unconventional, benefits-driven solution.

Indirect sales agents are the alternative to direct sales when buying telecom. Also known as consultants or brokers, indirect sales agents sell telecom products and services through a strategic partnership offered by providers. However, they are completely independent from the provider and their services are free to business customers.

This is not resale. By partnering with providers, indirect agents gain access to the same promotional pricing, new product and service training and customer support networks that direct sales agent use. 

Wholesale distributor, McKillican American Inc. is headquartered in Edmonton, Alberta in Canada. It plans improved telecommunication services at several of its locations in the U.S.A. The company chose Washington-State-based Caisson Technologies to provide telecom consulting and to deliver telecom services and equipment.

Beginning with the company's Oregon and Idaho locations, Caisson identified available carriers. This is known as “qualifying a location” in telecom speak, and it's the first step in buying telecom.

“There is obviously a great deal of expertise with Caisson Technologies that eliminates the telecom language barrier. Caisson is really good at dissecting problems within our telecom infrastructure, condensing details and revealing solutions in a way we can understand.”-Marc Emond, IT Manager, McKillican American Inc.

XO 2012 IP Flex & EOC Pricing

• PROMOTIONS
  • XO can offer 1st month free for these services until 03/31/2012
    • IP Flex, SIP, MPLS, Ethernet, Cloud Back up – 36 month term required
    • PRICING
      • XO has made many pricing improvements for 2012 – this grid will show where our rates are for IP Flex and ISDN PRI. Feel free to quote these rates but make certain that the address qualifies for green zones or meets the yellow zone minimum. If you are unsure how to complete these steps, email or call me with the opportunity details – I will be happy to help.
      • includes 16 voice trunks

A common question raised with Comcast Business Metro Ethernet products is whether or not they have “proactive monitoring.” In fact, Comcast provides proactive monitoring as a value-added service today. 

Comcast has a dedicated surveillance team in place that is staffed 24 x 7. They currently have a “eyes on glass” approach and monitor spectrum for any unreachable customer premise devices.